Welcome to MyBazaart, where customer satisfaction is our priority. Please review our refund and return policy to understand your rights and responsibilities when making a purchase.
Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
Certain types of items are exempt from returns, including:
- Perishable goods (e.g., food, flowers).
- Intimate or sanitary products.
- Hazardous materials or flammable liquids and gases.
- Custom-made or personalized items.
Non-Returnable Items
- Gift cards.
- Downloadable products (e.g., digital art, e-books).
- Some health and personal care items.
To complete a return, you must provide a receipt or proof of purchase.
Please note: Do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following cases:
Items returned more than 30 days after delivery.
Books or similar items with obvious signs of use.
Refunds
Once we receive your returned item, it will be inspected, and we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received your refund, please:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank for processing updates.
If you’ve completed these steps and still haven’t received your refund, contact us at mybazaart.store@gmail.com.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at mybazaart.store@gmail.com and send your item to:
[MyBazaart Returns Department Address].
refunds
Once we receive your returned item, it will be inspected, and we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received your refund, please:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank for processing updates.
If you’ve completed these steps and still haven’t received your refund, contact us at mybazaart.store@gmail.com.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at mybazaart.store@gmail.com and send your item to:
[MyBazaart Returns Department Address].
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will email a gift certificate to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
Shipment return
To return your item, please mail it to:
[MyBazaart Returns Department Address].
- You are responsible for the return shipping costs unless the item is defective or damaged.
- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need helps
If you have any questions about refunds or returns, feel free to contact us:
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Moroccan Time).
Email: mybazaart.store@gmail.com
Phone: +212 658 851 409